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Business Performance Report

Austin Written by Austin
... on a nifty November day.

The Business Performance Report displays clinic performance metrics and statistics per-Provider.

What can you use this Report for?

Generate this report to Compile statistics for Staff performance reviews and assess and compare Provider KPIs and statistics.

Filters	Description
Date	Date of booking or invoicing date if item as appropriate for the data.
Locations	Location of bookings or invoices to display
Providers	Provider to display.
Payers	Private, Third Party Payers or all Payers’ data to display.

The table displays each provider in a row along with bookings and financial figures and other statistics.

Column	Description
Provider	Provider for whose data are displayed.
BPC	Booking Per Case – average calculated by total amount of Services divided by total amount of Cases attributed to the services.
LTVC	Life-Time Value of Client – calculated by AVV (below) * average number of visit/year * Average years of retention.
NCVA	New Client Visit Average – calculated by Total Completed Services divided by the number of New Clients. Indicator of client retention.
UCVA	Unique Client Visit Average, calculated by Total Completed Services divided by the number of Clients that Completed Services (Unique Clients).
AVV	Average Visit Value – calculated by total amount invoiced (Revenue) divided by the number of visits.
TPR	Total Patient Average Revenue – calculated by total amount invoiced divided by the total amount of Client.
UR	Utilization Rate – calculated by the occupied time (including Services, Classes, Events and DNA bookings) divided by the total amount of scheduled time in the Diary.
$/h	Hourly Rate – calculated by total invoiced amount divided by the total scheduled hours in the Diary.

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