We use cookies to provide and improve our services, website, and customer support.
For more information on how we use cookies, please check out our Cookie Policy.

Decline Cookies
Accept Cookies
Manage Cookies


Find the data you need to strengthen and build your business.

Cancellations Report

Austin Written by Austin
... on a fabulous February day.

The Cancellations Report lists any Bookings where the Client did not attend or has cancelled.

What can you use this Report for?

Generate this to follow up on Clients that have cancelled and to identify repeated DNA for notification or correction.

Filters and Options

Filters Description
Date Date of the booking.
Locations Location of the booking.
Providers Provider attributed to the booking.
Include Services If ticked, Services cancelled or DNA will be displayed.
Include Classes If ticked, Classes cancelled or DNA will be displayed.
Cancellations If ticked, Cancelled bookings will be displayed.
Did Not Arrive If ticked, DNA bookings will be displayed.

What is displayed in the report?

  • The Summary table displays the total amount of Cancellations and DNA per type of booking.
  • The Provider Summary table displays Cancellation and DNA statistics per provider.
  • The Detail table displays details of each Cancelled or DNA booking with Clients and booking details.

Provider Summary

Column Description
Provider Provider assigned to the booking.
Cancellations Number of Cancellations.
DNAs Number of DNAs
Seen Number of Completed bookings.
% Cancellation % of cancelled bookings (Cancellations divided by Total bookings).
% DNA % of DNA bookings (DNAs divided by Total bookings).
Total % % of non attendance (Cancellations + DNAs divided by Total bookings).
Help Centre

How can we help?