Integrations and Add-ons

Connect and automate your business with other tools and features.

Claiming Medicare with Medipass

Setting up the Medipass integration is essential prior to processing any payments or claims via Medipass. Find the setup instructions here.

One of Medipass’ functionality is to process Medicare claims by bulk-billing or client reimbursement (patient claim), without the need of a terminal. This is especially useful when a terminal is not accessible.

Medipass also allows the processing of other types of claims, for more details, refer to the articles below:

Claiming Medicare – Bulk Bill

1. In the Diary open the booking and click Generate Invoice.

2. Edit or add items if required and click Pay with Medipass.

3. Select Medicare.

4. Click Setup to expand the section in which some required Medicare claiming details will be pre-filled from information in Nookal.

5. Enter or edit any Medicare missing or inaccurate information.

There will be a notification when trying to process the claim if some details are missing.

Medicare details will be saved for future claims.

6. Tick the Bulk-Billed option.

7. Tick the Item and click Pay with Medipass.

8. The invoice will be submitted and the status will be set as Pending. Any action can be seen in the History tab. The paid amount will be added on the invoice automatically once Medicare has processed the claim.

Claiming Medicare – Patient Claim via Terminal

The Client will pay the full amount by card via the terminal then Medicare will reimburse the amount the Client is entitled to. The full amount needs to be charged to proceed this way.

1. In the Diary open the booking and click Generate Invoice.

2. Edit or add items if required and click Pay with Medipass.

3. Select Medicare.

4. Click Setup to expand the section in which some required Medicare claiming details will be pre-filled from information in Nookal.

5. Enter or edit any Medicare missing or inaccurate information.

There will be a notification when trying to process the claim if some details are missing.

Medicare details will be saved for future claims.

6. Make sure the Bulk-Billed option is not ticked.

7. Tick the Item and click Pay with Medipass.

8. In the pop-up window, select Pay via Terminal.

9. The Client will pay the full amount for the item with the terminal.

10. Once the Client’s payment is completed, the claim will be sent to Medicare for the client’s benefit to be paid and the invoice’s status will be updated. The invoice will automatically reconcile and close.

11. Once the invoice has been completed and processed using Medipass, there will be a Medicare benefit form to download or send to the client.

Claiming Medicare – Patient Claim with Digital Payment

The Client will pay the full amount by card via the terminal then Medicare will reimburse the amount the Client is entitled to. The full amount needs to be charged to proceed this way.

1. In the Diary open the booking and click Generate Invoice.

2. Edit or add items if required and click Pay with Medipass.

3. Select Medicare.

4. Click Setup to expand the section in which some required Medicare claiming details will be pre-filled from information in Nookal.

5. Enter or edit any Medicare missing or inaccurate information.

There will be a notification when trying to process the claim if some details are missing.

Medicare details will be saved for future claims.

6. Make sure the Bulk-Billed option is not ticked.

7. Tick the Item and click Pay with Medipass.

8. In the pop-up window, select Digital Payment.

9. Select how to process the payment:

  • Assisted card payment – you can enter the credit card on behalf of the client and process
  • SMS payment request – a payment request is sent via SMS to the client and they can enter their credit card or pay via Apple Pay or Google Pay

For more details with processing Digital Payments, refer to Credit Card Payments with Medicare.

10. Once the Client’s payment is completed, the claim will be sent to Medicare for the client’s benefit to be paid and the invoice’s status will be updated. The invoice will automatically reconcile and close.

11. Once the invoice has been completed and processed using Medipass, there will be a Medicare benefit form to download or send to the Client.

Help Centre

Looking for Answers?

All that is gold does not glitter, but Helga's here to help those that may be lost.