Claiming WorkSafe Victoria with HICAPS Digital Claims

Written by Sam
... on a stunning September day.

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📖 In This Article

›Adding Claimable Services and Classes
›Submitting WorkSafe Victoria Claims

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Setting up the HICAPS Digital Claims integration is essential prior to processing any payments or claims for WorkSafe Victoria via HICAPS Digital Claims. Find the setup instructions here.

Adding Claimable Services and Classes

Once HICAPS Digital Claims is integrated with Nookal, Services, Classes, Inventory and Passes must be set as Claimable.

Go to Setup > Items > Services.

Click on the Service to open the details page.

In the Integrations section, tick the “Is Claimable” box next to HICAPS.

Enable Integrations needs to be ticked before the item can be used for claiming with HICAPS Digital Claims.

Click Save Changes.

Repeat for all Claimable Services, Classes, Inventory and Passes as required.

Once the items are set as Claimable, go back to Setup > Connections > Integrations > HICAPS Digital Claims > Configure.

Click on the WorkSafe Victoria tab.

Add the specific Code for each item Claimable with WorkSafe Victoria.

Once all the codes are added, click Save Custom Codes.

Submitting WorkSafe Victoria Claims

In the Diary, open the booking and click Generate Invoice.

Edit or add items if required and click Pay with HICAPS.

Select WorkSafe Victoria.

Click Setup to expand the section in which some required WorkSafe Victoria claiming details will be pre-filled from information in Nookal.

Enter or edit any missing or inaccurate information. Please note that these details (such as the Patient Membership No) will need to be entered manually for each client’s first Claim. These WorkSafe Victoria details will then be saved for all future Claims.

Click Validate to check that the information entered is accurate before submitting the payment Claim.

Select the Code Entity.

Tick the Item and click Pay with HICAPS.

The invoice will be submitted, and the status will be set as Pending. Any action related to the Claim can be seen in the History tab on the invoice. The paid amount will automatically be added to the invoice once WorkSafe Victoria has processed the Claim.

View a list of submitted claims and their statuses using the HICAPS Report via Reports > Financials > HICAPS.

Click here for more information on how to use the HICAPS Report.