We use cookies to provide and improve our services, website, and customer support.
For more information on how we use cookies, please check out our Cookie Policy.

Decline Cookies
Accept Cookies
Manage Cookies

Integrations and Add-ons

Connect and automate your business with other tools and features.

Claiming WorkSafe Victoria with LanternPay by HICAPS

Sam Written by Sam
... on a stunning September day.

Setting up the LanternPay Integration is essential before processing any payments or Claims for WorkSafe Victoria via LanternPay. Find the setup instructions here.

Adding Claimable Services and Classes

Once LanternPay is integrated with Nookal, Services and Classes must be set as Claimable.

1. Go to Setup > Items > Services.

2. Click on the Service to open the details page.

3. In the Integrations section, tick the “Is Claimable” box next to LanternPay.

Enable Integrations needs to be ticked before the item can be used for claiming with LanternPay.

4. Click Save Changes.

5. Repeat for all Claimable Services and Classes.

6. Once the items are set as Claimable, go back to Setup > Connections > Integrations > LanternPay > Configure.

7. Click on the WorkSafe Victoria tab.

8. Add the specific Code for each item Claimable with WorkSafe Victoria.

9. Once all the codes are added, click Save Custom Codes.


Submitting WorkSafe Victoria Claims

1. In the Diary, open the booking and click Generate Invoice.

2. Edit or add items if required and click Pay with Lanternpay.

3. Select WorkSafe Victoria.

4. Click Setup to expand the section in which some required WorkSafe Victoria claiming details will be pre-filled from information in Nookal.


5. Enter or edit any missing or inaccurate information. Please note that these details (such as the Patient Membership No) will need to be entered manually for each client’s first Claim. These WorkSafe Victoria details will then be saved for all future Claims.

Click Validate to check that the information entered is accurate before submitting the payment Claim.

6. Select the Code Entity.

7. Tick the Item and click Pay with LanternPay.


8. The invoice will be submitted, and the status will be set as Pending. Any action related to the Claim can be seen in the History tab on the invoice. The paid amount will automatically be added to the invoice once WorkSafe Victoria has processed the Claim.

View a list of submitted claims and their statuses using the LanternPay Report via Reports > Financials > LanternPay.

Click here for more information on how to use the LanternPay Report.

Help Centre

How can we help?