What to do when it looks like there’s a glitch in the Nookal matrix.

Enabling Pop-up Windows

Some functions in Nookal, such as Printing Invoices and Statements require pop-up windows to be allowed.

You can enable pop-up windows, by following the instructions below for your specific browser.


  1. Click the Menu (3 vertical dots) button in the top-right corner on PC or use Chrome on Mac
  2. Click the Settings / Preferences item.
  3. Click the Advanced.
  4. Click the Content settings… button (in the Privacy section)
  5. To allow all pop-ups:
    1. Select the Allow all sites to show pop-ups option.
    2. Close the Settings tab.
  6. To allow pop-ups for Nookal only:
    1. Find the Pop-ups section.
    2. Click the Manage Exceptions button in the Pop-ups section.
    3. Type in a new Hostname pattern as https://[*.]
    4. Set the Behaviour for the new entry as Allow.
    5. Click the Done button on the Pop-up Exceptions window.
    6. Click the Done button on the Content Settings window.
    7. Close the Settings tab.


  1. Click the Menu (3 horizontal lines) button in the top-right corner.
  2. Click the Options (or Preferences) item.
  3. Open the Content tab.
  4. To allow all pop-ups:
    1. Untick the Block pop-up windows checkbox.
    2. Close the Options window.
  5. To allow pop-ups for Nookal only:
    1. Click the Exceptions… button.
    2. Type in “” as the new Address of website. 
    3. Click the Allow button.
    4. Click the Close button.
    5. Close the Options window.


  1. Open the Safari menu in the top-left corner.
  2. Select the Preferences item.
  3. Open the Security tab.
  4. Untick the Block pop-up windows checkbox.
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