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Guides

Processing a Refund

Partial or total Refunds can be processed when a payment has been processed and needs to be refunded. Refunds are processed one item at a time and can be either refunded to the Client or create an Account Credit for the client to use later.

If a Payment was recorded by mistake on an Invoice but the payment was not processed, it is best to delete the mistaken transaction so that the Banking Report matches account transactions.


Standard Refund

1. Open the appropriate Invoice and select the appropriate Item to process a refund for. See Finding an Existing Invoice for assistance on tracking down an invoice.

2. Click Refund Payment in the right side menu that appears.

3. In the new window that opens, enter the Refund Amount.

4. Select the Refund Method from the drop-down list.

5.  Enter a Refund Description (will be displayed on the invoice).

6. Enter a Refund Reason (optional, will not be shown on the invoice).

7. Tick the box Adjust Balance to adjust the price of the item or untick the box to keep it as it is. If the balance is not adjusted, there will be an outstanding balance.

8. Click Save.

9. The refund and its description will be recorded in the Transactions section of the Invoice.

 


Refund creating an Account Credit

Similar steps apply to create an Account Credit from a refund. The only difference is that when selecting the Refund Method (step 4), select Account Credit.

 

The Account Credit will be generated automatically and will be shown in the Credits section below the Transactions section on the invoice.

 

Adding a Credit from a Refund will link the Credit to this Invoice. Voiding this invoice will also void the Credit.