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Integrations and Add-ons

Connect and automate your business with other tools and features.

Setting up HICAPS Digital Claims

Sam Written by Sam
... on a magical May day.

📖 In This Article

What is the HICAPS Digital Claims platform?
Connecting HICAPS Digital Claims to Nookal
Adding Claimable Items
Setting the HICAPS Digital Claims Provider Type

Nookal integrates with HICAPS Digital Claims to assist with the automation of claiming third-party payments.

What is the HICAPS Digital Claims platform?

The HICAPS Digital Claims platform (formerly known as LanternPay) delivers access to easy, instant claiming and payment for Government Schemes such as:

  • The Transport Accident Commission of Victoria (TAC)
  • WorkSafe Victoria
  • WorkCover Queensland
  • ICWA (coming soon to Nookal)
  • National Disability Insurance Scheme (coming soon to Nookal)
  • Private health insurers (coming soon to Nookal)

All of these transactions can be processed without the use of a terminal.

A HICAPS Digital Claims account is needed before setting up the integration; if you don’t already have one, head to https://www.hicaps.com.au/products/digital-claims to see if this product suits your practice. Their helpful support team is also available on 1300 650 852.

Once a HICAPS Digital Claims account is set up with access to the relevant claiming bodies, follow the steps below to set up the integration to claim via HICAPS Digital Claims in Nookal.

Connecting HICAPS Digital Claims to Nookal


Go to Setup.


Select Integrations under Connections.


Enable HICAPS Digital Claims from the list of available integrations and click Configure.


Click Link Account from the bottom-right hand corner.


Enter your HICAPS Digital Claims Email and Password and click Sign In.


Your HICAPS Digital Claims account will now appear in My Connected Accounts at the top of the HICAPS Digital Claims Integrations page.


If you have multiple HICAPS Digital Claims accounts, you can set one up for each Location in Nookal by clicking Link Account again.


To update the Nookal Locations linked to the HICAPS Digital Claims account, click on the Location field link.


Select the Nookal Locations connected to that HICAPS Digital Claims account and Save.


To update the name of the HICAPS Digital Claims API key in use, click on the Name field link.


Update the Name and Save.


Update the Name to the location where the API key is being used, whether a physical location or a particular terminal within your practice.


Adding Claimable Items

Once HICAPS Digital Claims is linked to Nookal, Services, Classes, Inventory and Passes must be set as Claimable.


Go to Setup > Items > Services.


Click on the Service to open the details page.


In the Integrations section, tick the “Is Claimable” box next to HICAPS.

Enable Integrations needs to be ticked before the item can be used for claiming with HICAPS Digital Claims.


Click Save Changes.


Repeat for all items as relevant.


Once the items are claimable, go back to Setup > Connections Integrations > HICAPS Digital Claims to see the items set as Claimable.


Add the required Code Entity and Code to successfully claim the items with TAC, WSV, WCQ and private health insurers in each appropriate tab.


Once all the codes are added, click Save Custom Codes.


Setting the HICAPS Digital Claims Provider Type


Go to Setup > Users > Staff.


Click on the Staff member’s Name.


Select the provider’s HICAPS Provider Type from the drop-down.


Click Save Changes.

HICAPS Digital Claims is now ready for claiming.

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