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Getting Started

Everything you need to get up and running with Nookal.

Setting up In-app Chat and Messaging

Communicate with other users in the Nookal account with the In-app Chat feature.

With this feature, it is possible to communicate privately with a staff member or to send a message to all the staff members enabled for a specific Location.

See below how to enabled the Chat and how to use it.

Enabling Nookal Chat

1. Head to Setup.

2. Click Advanced under Extensions.

3. Enable Nookal Chat.

4. This will enable the Chat feature for all staff members across all Locations. The Chat bubble with be displayed in the bottom right corner of the screen.

If required, Nookal Chat can be disabled for specific Users or Locations. See below for more details.

Disabling Chat for a User

1. Open the Staff setup page by heading to Setup > Users > Staff and clicking on the Staff member’s name.

2. Untick the Enable Chat option.

3. Click Save Changes.

Next time the user sign-in, the chat bubble will be hidden so they won’t be able to send messages through the Chat or see previous messages.

Disabling Chat for a Location

1. Open the Location’s setup page by heading to Setup > Practice > Locations and clicking on the Location’s name.

2. Untick the Enable Chat option.

When a Location is disabled for Chat, it will hide the Group discussion for this Location in the Chat window so messages can’t be sent to all staff of this Location and previous messages can’t be viewed.

 

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