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Integrations and Add-ons

Connect and automate your business with other tools and features.

Setting up LanternPay by HICAPS

Sam Written by Sam
... on a magical May day.

Nookal integrates with LanternPay to assist with the automation of claiming third-party payments.

What is LanternPay?

LanternPay is a multi-program claim payments platform that simplifies the complexity of claim payments to provide greater choice and control to participants, providers, approvers and programs across the health, care, disability, insurance and ageing sectors.

LanternPay offers claiming for:

  • The Transport Accident Commission of Victoria (TAC)
  • WorkSafe Victoria
  • WorkCover Queensland
  • National Disability Insurance Scheme (coming soon to Nookal)
  • Private health insurers (coming soon to Nookal)

All of these transactions can be processed without the use of a terminal.

A LanternPay account is needed before setting up the integration; if you don’t already have one, head to lanternpay.com/get-started to see if this product suits your practice. Their helpful support team is also available at 1300 LANTERN or support@lanternpay.com for any questions you have about getting set up.

Once a LanternPay account is set up with access to the relevant claiming bodies, follow the steps below to set up the integration to claim via LanternPay in Nookal.

Connecting LanternPay to Nookal

1. Go to Setup.

2. Select Integrations under Connections.

3. Enable LanternPay from the list of available integrations and click Configure.

4. Click Link Account from the bottom-right hand corner.

5. Enter your LanternPay Email and Password and click Sign In.

6. Your LanternPay account will now appear in My Connected Accounts at the top of the LanternPay Integrations page.

7. If you have multiple LanternPay accounts, you can set one up for each Location in Nookal by clicking Link Account again.

8. To update the Nookal Locations linked to the LanternPay account, click on the Location field link.

9. Select the Nookal Locations connected to that LanternPay account and Save.

10. To update the name of the LanternPay API key in use, click on the Name field link.

11. Update the Name and Save.


Update the Name to the location where the API key is being used, whether a physical location or a particular terminal within your practice.


Adding Claimable Items

Once LanternPay is linked to Nookal Services, Classes must be set as Claimable.

12. Go to Setup > Items > Services.

13. Click on the Service to open the details page.

14. In the Integrations section, tick the “Is Claimable” box next to LanternPay.

Enable Integrations needs to be ticked before the item can be used for claiming with LanternPay.

15. Click Save Changes.

16. Repeat for all items as relevant.

17. Once the items are claimable, go back to Setup > Connections Integrations > LanternPay to see the things set as Claimable.

18. Add the required Code Entity and Code to successfully claim the items with TAC, WSV, WCQ and private health insurers in each appropriate tab.

19. Once all the codes are added, click Save Custom Codes.


Setting the LanternPay Provider Type

20. Go to Setup > Users > Staff

21. Click on the Staff member’s name

22. Select the provider’s LanternPay Provider type from the drop-down

23. Save Changes

LanternPay is now ready for claiming. See Claiming with LanternPay by HICAPS for more details on the claiming process.


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