Patient PortalYour clinic, in their pocket
Introducing the new Nookal Patient Portal. Patients book, pay and message you, all in one place.
Patients get it done themselves. Your team gets the time back.
Everything your patients need, in one place
Booking, visits, billing, messages and their details: the five things patients usually call you about.
Booking that works the way patients do
Patients book an appointment with their practitioner, or choose “any available provider” for the first open time. Group classes sit right alongside, and they can tick as many sessions as they like.
- Book again from their last visit in one tap
- Appointments and classes in one place
- Your clinic is notified of every change automatically
Every visit, upcoming and past
Patients see their upcoming and past appointments and classes in one list, and can reschedule or cancel a class themselves.
- Filter by appointments or classes
- Search past visits
- Changes flow straight back to your calendar
Pay invoices, use passes, track claims
Patients pay invoices with a stored card, buy multi-visit or class passes, and see account credit applied automatically. Their claims sit right alongside their invoices.
- Download several invoices at once
- Print a pass redemption list for their health fund
- Payments are encrypted and processed securely
Message the clinic, privately
Patients message their care team or your front desk from one place. Messages are private and part of their clinical record.
- Messages to a practitioner go to the care team
- Messages to a location reach that clinic’s front desk
- No more chasing replies across email and phone
Their details, kept up to date by them
Patients update their personal details, insurance and health fund, emergency contact and communication preferences, and find documents and letters you share.
- Personal details and emergency contact
- Insurance and health fund details
- Documents and letters in one place
What it means for your clinic
Less phone tag. Fewer forms on clipboards. More time for the patient in front of you.
Less on the front desk
Patients book, reschedule, pay and update their details themselves.
It all stays in Nookal
Bookings, payments and patient details flow straight back to your calendar and records.
Private and secure
Messages become part of the clinical record, and payments are encrypted.
See the portal in action
A 30-second look at the Nookal Patient Portal.
Switch it on in three steps
Here’s how to get your clinic’s portal live.
1
Turn it on
Go to Setup › Extensions › Patient Portal, choose Create New, then switch the Status on.
2
Share it with patients
Send patients the link, or add a portal button or link to your website. They sign in with their email and password, then confirm it’s them with a one-time code sent by SMS or email.
3
Patients take it from there
They use it at portal.nookal.com on any phone, tablet or computer.
Add the Patient Portal to your plan
A$15 per location / month on Professional
A$10 per location / month on Enterprise. Prices in AUD, ex GST.
Questions about the Patient Portal?
Answers to common questions about the Nookal Patient Portal.
Do patients need to download an app?
No. Patients use the portal in their web browser at portal.nookal.com, on their phone, tablet or computer.
How do patients sign in?
With their email address and password, then a one-time code we send them by SMS or email.
How do I turn the Patient Portal on?
In Nookal, go to Setup › Extensions › Patient Portal, choose Create New, then switch the Status on.
Can we make the portal look like our clinic?
Yes. Add your clinic’s name, logo and a welcome message, and choose an accent colour so the portal feels like part of your clinic.
Can patients book classes as well as appointments?
Yes. Patients book appointments with a practitioner or the first available provider, and book group classes, choosing as many sessions as they like.
Can patients pay invoices and buy passes?
Yes. Patients pay invoices with a stored card, buy multi-visit or class passes, and see account credit applied automatically. Payments are encrypted and processed securely.
Is messaging private?
Yes. Messages are private and part of the patient’s clinical record. Messages to a practitioner go to the care team, and messages to a location reach that clinic’s front desk.
How much does the Patient Portal cost?
The Patient Portal is an add-on for A$15 per location per month on the Professional plan, or A$10 on Enterprise. Prices are in AUD, ex GST.
Give patients your clinic, in their pocket
Booking, payments and messages in one place.