The agreement that you make when you access our website and services.
Last updated: 11 June 2026
1. Definitions
In these Terms:
Nookal, us, we, our means Nookal Pty Ltd ACN 636 857 979.
Terms or Terms of Service means these Nookal Website Terms of Use.
User, you means you as an individual or the company or other legal entity on behalf of which you are accessing the Website and accepting these Terms.
Website means the Nookal website at www.nookal.com and all regional subpages.
2. Overview
By visiting, using or otherwise interacting with the Website (including the Chatbot), you engage in our “Website Services” and agree to be bound by these Terms, including those additional terms and conditions and policies referenced in these Terms. These Terms apply to all Users of the Website.
Where you have a subscription with us for software and/or services, these Terms will be incorporated into your subscription agreement with us and will apply with respect to your use of the Website. To the extent of any inconsistency between these Terms and the terms and conditions applicable to the subscription, the latter will prevail.
Please read these Terms of Service carefully before using the Website. If you do not agree to these Terms, then you may not access the Website or use any of the Website Services.
Any new features added to the Website Services will also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page.
Please see our Privacy Policy for information about where your data will be stored and how your personal information will be handled.
By agreeing to these Terms of Service, you represent that you are at least the age of 18, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this Website or the Website Services.
You may not use our Website Services for any illegal or unauthorised purpose or to violate any laws in your jurisdiction. You must also not transmit any malicious software or code via the Website Services.
A breach of the Terms may result in termination of the Website Services.
3. Intellectual Property Rights
All intellectual property rights subsisting in the Website, including design, text, graphics, videos, logos, icons, sound recordings, algorithms and all software relating to the Website Services belong to, or are licensed to, Nookal.
All content included on the Website, including software used in connection with the Website, is the property of or licensed by Nookal or its suppliers and protected by applicable copyright laws and international copyright treaties.
Without limiting the foregoing, all graphics, logos, page headers, button icons, scripts, and service names displayed on the Website are exclusively the trade marks or registered trade marks of Nookal ( Nookal Trade Marks ). Nookal Trade Marks may not be used in connection with any product or service that is not Nookal’s in any manner. All other trade marks not owned by us that appear on the Websites are the property of their respective owners, who may or may not be affiliated with or sponsored by Nookal.
We grant you a limited, revocable, non-exclusive, non-sublicensable and non-transferable licence to access and use the Website Services for personal or internal business purposes, on and subject to these Terms of Service.
We do not grant you a licence and do not permit you to use any of the Nookal Trade Marks or logos that are displayed on the Websites without written permission. You may view our websites and the contents using your web browser. In visiting our websites, you are able to save an electronic copy of our websites by means of the usual operation of your web browser only.
4. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on the Website is not accurate. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary sources of information. Any reliance on the material provided through the Website Services is at your own risk.
The Website Services may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of the Website Services at any time, but we have no obligation to update any information on the Website Services. You agree that it is your responsibility to monitor changes to our Website and any of the Website Services you access.
5. Modifications to the Website Services
We may at any time modify, suspend or discontinue the Website Services without notice to you, including by:
- altering, amending, suspending or ceasing the operation of the Website at any time or in any particular jurisdiction; and
- suspending, withdrawing or restricting the availability of all or any part of our Website for business and operational reasons.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Website Services.
6. Your Account and Password
We may provide you with, or you may create an account login (including a username and password) to use our Website Services. You must ensure that your account details are complete and accurate when submitted to us. You must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
Your username and password are personal to you and you must at all times keep your username and password secure and confidential.
You agree that you are solely and personally responsible for any use of our Website Services by any person using your username and password. You agree to release and indemnify us in relation to any claims arising out of the unauthorised use of your username or password.
You agree to notify us immediately by email to support@nookal.com of any unauthorised use of your account or any other breach of security.
Nookal reserves the right to disable your account at any time if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Service.
7. Automated Chatbot
The Website includes an automated chatbot feature ( Chatbot ) that uses artificial intelligence and pre-programmed responses to provide information and assist with general enquiries.
By using the Chatbot, you acknowledge that:
- it is an automated tool and does not involve human review or verification of responses in real time;
- any information provided by the Chatbot is general information only, and Nookal excludes any warranty or representation regarding the accuracy, reliability or appropriateness of any Chatbot response;
- it is not a substitute for professional and/or medical advice, and should not be relied upon for these purposes;
- it is provided on an ‘as-is’ basis and Nookal does not guarantee continuous, uninterrupted or error-free operation of the Chatbot.
8. Integrations
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties and without any endorsement. We are not liable for any matter arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through our Website Services is entirely at your own risk. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through our Website Services. These new features will also be subject to these Terms of Service.
9. Third-Party Links
Certain content, products and services available via our Website Services may include materials from third-parties.
Third-party links on this Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining the content of those websites and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm related to the purchase or use of products, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Our links with third-party websites should not be construed as an endorsement by us of the owners or operators of those linked websites and third parties, or of any information on those linked websites.
We accept no responsibility for the content of any advertisement appearing on the Website Services. The inclusion of any advertisement on the Website Services does not constitute a recommendation by us of the advertiser’s products.
You must not create any hyperlink to the Website or embed any page of this Website on another website without our prior written permission. If you would like to create a hyperlink to the Website, please contact us at support@nookal.com. If you do create a hyperlink to the Website or embed the Website, in another website, you do so at your own risk and you will be responsible for all losses we may suffer as a result of that conduct.
10. User Comments, Feedback and Other Submissions
If, at our request, you send submissions or without a request from us, creative ideas, suggestions, proposals, plans, or other materials (collectively, comments ), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you forward to us. We are under no obligation to:
- maintain any comments in confidence;
- pay compensation for any comments; or
- respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we consider is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any rights of any third-parties. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any malicious software that could in any way affect the operation of the Website Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
11. Privacy and Cookies
Your submission of personal information through our Website Services and our handling of personal information or personal data is governed by our Privacy Policy.
We comply with applicable marketing and anti-spam laws. You can opt out of marketing emails at any time. Please see our Privacy Policy for further details.
Our Privacy Policy also describes our cross-border data transfers and safeguards.
Please see our Cookie Policy for details on cookies and similar technologies and how to manage preferences.
12. Errors, Inaccuracies and Omissions
Occasionally there may be information on our Website Services that contains typographical errors, inaccuracies or omissions that may relate to the Website Services. We reserve the right to correct any of the above at any time without prior notice (including after you have subscribed to our Website Services).
We undertake no obligation to update, amend or clarify information in the Website Services, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website Services should be taken to indicate that all information in the Website Services has been modified or updated.
13. Prohibited Uses
In addition to other prohibitions as set out in these Terms of Service, you are prohibited from using our Website Services or their content:
- for any unlawful or illegal purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website Services or of any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose;
- to restrict or inhibit anyone else’s use or enjoyment of the Website Services;
- to reproduce, duplicate, copy, sell, resell or exploit, or create derivative works from, any part of the Website Services, without express written permission from us;
- in any manner which, as determined by us, may impair, harm or cause damage to us, other Users, the operation of the Website Services or our products or services; or
- to interfere with or circumvent the security features of the Website Services or any related website, other websites, or the Internet.
We reserve the right to:
- terminate your use of the Website Services or any related website for violating any of the prohibited uses; and
- refuse the Website Services to anyone for any reason at any time.
14. Disclaimer of Warranties and Limitation of Liability
To the maximum extent permitted by applicable law, we do not guarantee your use of our Website Services (including the Chatbot) will be uninterrupted, timely, secure or error-free. You agree that any issues, which may include errors, interruptions or security limitations, will not be a breach of these Terms of Service. We will not be liable to you should our Website contain errors, or become unavailable, interrupted, or delayed for any reason.
We do not warrant that the results that may be obtained from the use of the Website Services will be accurate or reliable.
You expressly agree that your use of, or inability to use, the Website Services is at your sole risk.
To the maximum extent permitted by applicable law:
- in no case shall we be liable for any injury, loss, claim, or any damages, arising from your use of the Website Services or any software procured using the Website Services; and
- we do not accept responsibility for any loss or damage, caused in connection with your use of our Website Services or any linked website.
Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption arising from or related to the Website Services.
Where liability cannot be excluded, our total aggregate liability arising from or related to the Website Services will be limited to the amount you paid us (if any) for access to and use of the Website Services in the 12 months prior to the event.
We are not liable for any failure by us to comply with these Terms where such failure is beyond our reasonable control.
Notwithstanding anything in these Terms of Service, where liability cannot be excluded by applicable law, the Terms of Service will apply subject to those laws, and nothing in these Terms of Service is intended to limit any rights you may have under applicable law. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
Nothing in these Terms excludes or limits any non-excludable rights or remedies you may have under applicable consumer protection laws.
15. General Warnings
Every now and then, we may offer discounts and promotions in respect of our software. The specific terms and conditions of those discounts and promotions will be located on a specific location on our Website Services. These Terms apply to those discounts and promotions in addition to any specific terms and conditions. In the event of conflict between any term of those specific terms and conditions and these Terms, these Terms shall prevail. The provision of any such offers may be removed from our Website Services at any time in our complete discretion.
Website content (including the Chatbot) is general information only and is not medical, clinical, legal, financial, or other professional advice. Do not rely on it for diagnosis or treatment. You should not submit Protected Health Information (PHI) or other sensitive health data through public Website forms, chat, email, or similar channels.
You must take your own precautions to ensure that the process which you employ for accessing our Website Services does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system or data.
The Website Services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. If you access the Website from outside Australia, you are responsible for ensuring that your access and use complies with applicable local laws.
16. Indemnification
Except to the extent caused by us, you agree to indemnify us (and our subsidiaries, affiliates, directors and employees), against any claim or demand arising out of your misuse of the Website Services or infringement of the rights including intellectual property rights of a third-party.
17. Export Controls and Sanctions
You may not access or use the Website Services in violation of applicable export control, trade, or economic sanctions laws, or if you are a person or entity on any applicable denied/restricted party list or located in an embargoed country.
18. Severability
If any of these Terms are held to be invalid, unenforceable or illegal for any reason that Term (or part thereof) shall be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining Terms shall nevertheless continue in full force.
19. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms of Service for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. We may terminate these Terms of Service at any time by notifying you.
You may terminate these Terms of Service at any time by:
- notifying us that you no longer wish to use our Website Services; or
- when you cease using our Website Services; or
- when you close your account in the manner prescribed in the Website Services.
If in our sole judgment you fail, or we suspect that you have failed, to comply with these Terms of Service, we also may terminate this Agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination (if applicable) and your access to the Website Services will cease.
Access to our Website Services may be terminated at any time by us without notice. Our disclaimers and limitations and exclusions of liability provided in these Terms will nevertheless survive any such termination.
Upon termination of these Terms of Service and/or termination of your access to the Website Services for any reason, the limited licence granted to you under these Terms of Service immediately terminates.
20. General
- Waiver: The failure of us to exercise or enforce any right under these Terms of Service does not constitute a waiver of our rights. If we waive any rights available to us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
- Entire Agreement: These Terms of Service, together with our Privacy Policy, Cookie Policy and any policies posted by us on our Website, constitute the entire agreement and understanding between you and us and govern your use of the Website Services, superseding any prior agreements or communications.
- Contra Proferentem: Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
- Governing Law: These Terms are governed by the laws applying in the region from which you access the Website, as set out below, and you agree that the corresponding courts are a convenient forum in which to resolve any dispute arising in relation to these Terms: 🇦🇺 Australia: the laws of Queensland, Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia. 🇨🇦 Canada: the laws of the Province of Ontario, Canada, and you agree to submit to the non-exclusive jurisdiction of the courts of the Province of Ontario, Canada. 🇮🇪 Ireland: the laws of Ireland, and you agree to submit to the non-exclusive jurisdiction of the courts of Ireland. 🇳🇿 New Zealand: the laws of New Zealand, and you agree to submit to the non-exclusive jurisdiction of the courts of New Zealand. 🇬🇧 United Kingdom: the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. 🇺🇸 United States: the laws of the State of Delaware, United States, and you agree to submit to the non-exclusive jurisdiction of the state and federal courts located in Delaware. 🇿🇦 South Africa: the laws of the Republic of South Africa, and you agree to submit to the non-exclusive jurisdiction of the courts of the Republic of South Africa.
- Changes to Terms of Service: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update these Terms of Service by posting updates and changes to our Website Services. It is your responsibility to check our Website Services periodically for changes. If you continue to use our Website Services, following the posting of any changes, you will be deemed to have accepted those changes.
- How we Handle E-mails: We may preserve the content of any e-mail you send us for our business purposes, including if we believe we have a legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes. You consent to receiving communications from us electronically and agree that all agreements and communications we provide electronically satisfy any legal requirement that such communications be in writing. You consent to receiving electronic messages sent by us (or on our behalf) for any purposes described in our Privacy Policy or otherwise disclosed to you.
Questions? Contact privacy@nookal.com for privacy and compliance enquiries, or support@nookal.com for product support.