How we use cookies and similar technologies to provide our services.
Last updated: 9th of January 2026
This Cookie Policy explains how Nookal Pty Ltd ACN 636 857 979 (“Nookal”, “we”, “us”, “our”) uses cookies and similar technologies across our web, desktop and mobile services, including related support, training, forums and social media accounts (collectively, “Services”).
For information about how we handle personal information more broadly, please see our Privacy Policy at https://www.nookal.com/legal/privacy.
What are Cookies and Tracking Technologies
Cookies are small files stored on your device that help operate, secure and improve our Services and remember your preferences (e.g., login, language and display settings). Cookies allow our digital service to store information and do not contain executable programs and cannot do anything to your device.
We also use:
- Local and session storage (browser storage for larger or tab‑scoped data);
- Web beacons/pixels (to recognise when content is viewed or an email is opened and are often used for remarketing, that is, serving targeted ads on social media platforms or other websites);
- SDKs (in mobile apps for functionality, analytics and troubleshooting).
How we use them:
- The main purpose of cookies is to identify users to create a personal record of when that user visits our websites and to prepare customised web pages for them so that we may provide our services more effectively.
- We may also use cookies to monitor the use of our websites and digital services, like the number and frequency of visitors to our websites, to help us improve our services, provide support, perform analytics, provide functionality, deliver marketing and identify any problems that need fixing.
- If you choose not to accept cookies from our website, you will not be able to maintain a session-based interaction and will be treated as an anonymous browser. Please be aware that because they are important to functionality, our services may not work as expected, or may not work at all, should you decide to prevent cookies set by us.
Categories of cookies that we use:
- Strictly necessary cookies: These are cookies that are required to operate the Services, maintain security, remember your consent preferences, and keep you logged in. These cannot be switched off.
- Functionality cookies: These cookies enable enhanced features (e.g., remembering details as you navigate, form completion, customer support). In other words, they are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
- Analytical or performance cookies: These cookies help us measure usage and performance so we can improve the Services. They allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This allows us to carry out research and statistical analysis which helps us improve our content and the way our website works. For example, by ensuring that users are finding what they are looking for easily and making your online experience more efficient and enjoyable.
- Marketing Cookies: These cookies help deliver and measure advertising and marketing on our sites and third‑party sites. They will record your visit to our website, the pages you have visited and the links you have followed.
Third‑party cookies and technologies
Third parties may also use cookies on our website, over which we have no control. These third party cookies are likely to be analytical cookies, performance cookies or marketing cookies. Use of your personal information by these third parties is also subject to their own privacy policies. Some examples of the third‑party providers that may set cookies or similar technologies on our Services include:
- Acuity Scheduling – support and scheduling (https://acuityscheduling.com);
- ClickCease – ad‑fraud prevention (https://www.clickcease.com);
- Gartner – marketing and campaign measurement (https://www.gartner.com);
- Google Ads – advertising (https://ads.google.com);
- Google Analytics – analytics (https://marketingplatform.google.com/about/analytics);
- Google reCAPTCHA – bot prevention (subject to Google’s Privacy Policy and Terms) (https://policies.google.com/privacy);
- LinkedIn – analytics/ads (https://www.linkedin.com);
- Mailchimp HubSpot – email marketing (https://www.hubspot.com/);
- Meta – advertising (https://www.facebook.com/business);
- Zendesk – customer support (https://www.zendesk.com);
- Zoom – support and training (https://zoom.us).
Your choices and controls
- Cookie settings: You may set or change your preferences at any time via the “Cookies” tab on our website. In regions where consent is required (e.g., EEA/UK), we will not set non‑essential cookies unless you opt in. You can withdraw consent at any time via “Cookie settings.”
- Browser controls: You may block or delete cookies using your browser settings. Parts of the Services may not function correctly without strictly necessary cookies.
- Mobile apps: You may control certain tracking via your device settings (e.g., “Allow Apps to Request to Track” on iOS).
- Advertising choices: You may manage Google Ads personalisation at https://adssettings.google.com and broader opt‑outs via the Network Advertising Initiative at https://optout.networkadvertising.org.
- Global Privacy Control (GPC) and “Do Not Sell/Share”: Where applicable (e.g., under US state privacy laws), we honour browser GPC signals and can provide a “Do Not Sell or Share My Personal Information” mechanism up request.
Healthcare and authenticated areas:
- We do not deploy third‑party advertising trackers on authenticated areas of our website.
- We configure analytics on clinical or patient‑facing pages to avoid collecting sensitive health information and to prevent disclosure of such information to third‑party tracking providers.
Data, retention and international transfers:
- Some cookies may collect personal information or be linked to your account (e.g., session tokens). We handle this in accordance with our Privacy Policy.
- Cookie lifetimes vary: session cookies expire when you close your browser; persistent cookies may remain for months. Cookies may be set or processed by providers outside Australia. Where required, we implement appropriate safeguards for international transfers.
Do Not Track
We currently do not respond to Do Not Track (DNT) signals. Please use the controls described above to manage cookies.
Changes to this policy
We may update this Cookie Policy from time to time. We will post the updated version here with a new “Last updated” date and, where appropriate, notify you by email.
How to Contact Us
If you have any questions, comments, complaints or requests regarding this Cookie Policy please contact us at: privacy@nookal.com. We take your privacy very seriously and will respond to you as soon as possible.