Backups

Every subscribed Nookal account is automatically backed-up and securely stored for your peace of mind. Our backup service features the following:


Account Backups

  • Hourly automatic scheduled account backups between 9am and 5pm.*
  • 3-hourly automatic scheduled account backups between 5pm and 9am.*
  • All hourly backup files are stored for 3 months.
  • After 3 months, a daily backup is stored for 12 months.
  • A full restoration of an account can be completed within 24 hours on-request.

* Timezone of the regional data centre closest to your location.


Uploaded Document Backups

  • Uploaded documents are subject to versioning to prevent unwanted or mistaken deletion for up to 60 days.

Data Redundancy

  • All database servers and storage mechanisms run with a minimum of double-redundancy and include automatic fail-over in the event of mission-critical errors.