Last updated: 11 June 2026
Overview
This Cookie Policy explains how Nookal Pty Ltd ACN 636 857 979 (“Nookal”, “we”, “us”, “our”) uses cookies and similar technologies across our web, desktop and mobile services, including related support, training, forums and social media accounts (collectively, “Services”).
For information about how we handle personal information more broadly, please see our Privacy Policy at https://www.nookal.com/legal/privacy.
What Are Cookies
Cookies are small files stored on your device that help operate, secure and improve our Services and remember your preferences (e.g., login, language and display settings). Cookies allow our digital service to store information and do not contain executable programs and cannot do anything to your device.
We also use:
- Local and session storage (browser storage for larger or tab‑scoped data);
- Web beacons/pixels (small tracking files used on our public marketing pages and in emails — not within the Nookal platform);
- SDKs (in mobile apps for functionality, analytics and troubleshooting).
How We Use Them
The main purpose of cookies is to identify users to create a personal record of when that user visits our websites and to prepare customised web pages for them so that we may provide our services more effectively.
Cookie Consent by Region
Our approach to cookie consent varies by jurisdiction to reflect local legal requirements.
🇦🇺 Australia
Under Australian law there is no general statutory requirement for opt-in cookie consent. We rely on notice and the choices we make available to you in this Policy, in your browser settings and through any consent tool displayed on the Website.
🇨🇦 Canada
We provide notice of our cookie practices. Where Quebec Law 25 applies, we obtain express consent before activating non-essential profiling, identification or geolocation functions.
🇮🇪 Ireland
Under regulation 5(3) of S.I. 336/2011 we obtain your prior, specific, informed and freely-given consent before placing any cookie that is not strictly necessary. You may withdraw consent at any time through our cookie preferences tool.
🇳🇿 New Zealand
New Zealand law does not impose a general statutory cookie consent regime. We rely on the notice and choices set out in this Policy and in your browser settings.
🇬🇧 United Kingdom
Under regulation 6 of PECR (as amended by the Data (Use and Access) Act 2025), we ask for your opt-in consent before placing any cookie that is not strictly necessary for the service you have requested. Although UK law now permits certain low-risk statistics and functionality cookies to be set on an opt-out basis, we take the more protective approach and ask for your consent. You may withdraw consent at any time through our cookie preferences tool.
🇺🇸 United States
We provide notice of our cookie practices and (where required by State law, such as the CCPA/CPRA) an opt-out from the ‘sale’ or ‘sharing’ of personal information for cross-context behavioral advertising. You may exercise this right through the ‘Your Privacy Choices’ link in the Website footer or by enabling a Global Privacy Control signal in your browser.
🇿🇦 South Africa
Under POPIA, processing of personal information through cookies for purposes other than the legitimate operation of the Website requires consent. We obtain that consent through our cookie preferences tool before activating non-essential cookies.
We may also use cookies to monitor the use of our websites and digital services, like the number and frequency of visitors to our websites, to help us improve our services, provide support, perform analytics, provide functionality, deliver marketing and identify any problems that need fixing.
If you choose not to accept cookies from our website, you will not be able to maintain a session-based interaction and will be treated as an anonymous browser. Please be aware that because they are important to functionality, our services may not work as expected, or may not work at all, should you decide to prevent cookies set by us.
Cookie Types
Strictly necessary cookies
These are cookies that are required to operate the Services, maintain security, remember your consent preferences, and keep you logged in. These cannot be switched off.
Functionality cookies
These cookies enable enhanced features (e.g., remembering details as you navigate, form completion, customer support). In other words, they are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Analytics cookies
These cookies help us measure usage and performance so we can improve the Services. They allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This allows us to carry out research and statistical analysis which helps us improve our content and the way our website works. For example, by ensuring that users are finding what they are looking for easily and making your online experience more efficient and enjoyable.
Marketing cookies
These cookies help deliver and measure advertising and marketing on our sites and third‑party sites. They will record your visit to our website, the pages you have visited and the links you have followed.
Third-Party Cookies
Third parties may also use cookies on our website, over which we have no control. These third party cookies are likely to be analytical cookies, performance cookies or marketing cookies. Use of your personal information by these third parties is also subject to their own privacy policies. Some examples of the third‑party providers that may set cookies or similar technologies on our Services include:
- Acuity Scheduling – support and scheduling ( https://acuityscheduling.com );
- Gartner – marketing and campaign measurement ( https://www.gartner.com );
- Google Ads – advertising ( https://ads.google.com );
- Google Analytics – analytics ( https://marketingplatform.google.com/about/analytics );
- Google reCAPTCHA – bot prevention (subject to Google’s Privacy Policy and Terms) ( https://policies.google.com/privacy );
- LinkedIn – analytics/ads ( https://www.linkedin.com );
- HubSpot – email marketing ( https://www.hubspot.com/ );
- Meta – advertising ( https://www.facebook.com/business );
- Zendesk – customer support ( https://www.zendesk.com );
- Zoom – support and training ( https://zoom.us ).
Your Choices and Controls
- Cookie settings: You may set or change your preferences at any time via the “Cookies” tab on our website. In regions where consent is required (e.g., EEA/UK), we will not set non‑essential cookies unless you opt in. You can withdraw consent at any time via “Cookie settings.”
- Browser controls: You may block or delete cookies using your browser settings. Parts of the Services may not function correctly without strictly necessary cookies.
- Mobile apps: You may control certain tracking via your device settings (e.g., “Allow Apps to Request to Track” on iOS).
- Advertising choices: You may manage Google Ads personalisation at https://adssettings.google.com and broader opt‑outs via the Network Advertising Initiative at https://optout.networkadvertising.org.
- Global Privacy Control (GPC) and “Do Not Sell/Share”: Where applicable (e.g., under US state privacy laws), we honour browser GPC signals and can provide a “Do Not Sell or Share My Personal Information” mechanism upon request.
Healthcare Areas
- We do not deploy third‑party advertising trackers on authenticated areas of our website.
- We configure analytics on clinical or patient‑facing pages to avoid collecting sensitive health information and to prevent disclosure of such information to third‑party tracking providers.
Data and Retention
Some cookies may collect personal information or be linked to your account (e.g., session tokens). We handle this in accordance with our Privacy Policy.
Cookie lifetimes vary: session cookies expire when you close your browser; persistent cookies may remain for months. Cookies may be set or processed by providers outside your country of residence. Where required, we implement appropriate safeguards for international transfers.
Do Not Track
We currently do not respond to Do Not Track (DNT) signals. Please use the controls described above to manage cookies.
Updates
We may update this Cookie Policy from time to time. We will post the updated version here with a new “Last updated” date and, where appropriate, notify you by email.
Contact
If you have any questions, comments, complaints or requests regarding this Cookie Policy please contact us at: privacy@nookal.com. We take your privacy very seriously and will respond to you as soon as possible.
Questions? Contact privacy@nookal.com for privacy and compliance enquiries, or support@nookal.com for product support.